A big thanks to Zavose for putting together this infographic showing the vast expanse of the Internet since its inception.

The internet has become quite a monster and the numbers are quite mind blowing.

Most of use the Internet everyday and now the guys at makeuseof.com have made this nice infographic showing exactly how it actually works.

Macdaddy worked closely with Green Box Group to produce an innovative web presence that was both informative and engauging. Aimed at utility companies Green Box enables greater connectivity between customers and allows them to manage their energy consumtion in ways never before possible.

Click images below to enlarge.

 

Click here to visit the Green Box website

 

Infographic by En Gauge Media

Wasted Time on Unnecessary Data

When you visit a website, how much time does the site waste loading unessential data? The folks at GTmetrix.com have a created an infographic to help answer this question. 

They based their graphic on data analyzed from the top 1,000 websites on the Internet. Using three basic optimization techniques, they discovered that there were 23 million gigabytes of completely useless data being downloaded each month. To give you an idea of how much data that is, it would take one person on a standard DSL line a mere 619 years to download it all! Sounds crazy, doesn’t it?

Click Infogrpahic to enlarge.

This great inforgraphic was created by Shane Snow, a New York based artist. “If Web Browsers Were Celebrities” is brought to you by Wix.com.

Click Infogrpahic to enlarge.

 

 

Reposted from http://walyou.com

Reposted from Alliance

Most likely, you've said it and heard it a thousand times. When it comes to SEO, content is king. But, have you ever really thought about how many touch points a well-written and well-optimized piece of content encounters on the web? This infographic demonstrates exactly how an optimized article can find its way to your target audience.

 

Where’s Google Making Its Money? is a great example of using data that your company has to showcase your services.  This one is from WordStream, and they analyzed their own keyword database to find the most expensive keywords from AdWords over a 90-day period.

From WordStream:
On the heels of Google’s blow-out Q2 2011 earnings announcement last week, we wanted to find out the most expensive keywords - what keywords demand the highest costs per click and are most competitive in terms of high search volume. Since the vast majority of Google’s profits come from AdWords advertising, these high CPC keyword categories are responsible for a large part of Google’s profits.

From TechCrunch:
WordStream, a venture capital-backed provider of hosted software that automates most of the manual work involved with creating and optimizing both paid and natural search engine marketing campaigns, has done some research to discover which keyword categories fetch the highest costs per click (CPC) in Google’sAdWords solution.

It doesn’t seem like that long ago when Netscape Navigator was my browser of choice and I thought you couldn’t get any better than a resolution of 1024×768. Google Chrome is now my preferred Web Browser and 1680×1050 is my current resolution. It will be interesting to see what we are using 10 or 20 years from now.

The Internet has almost just become an extension of one’s self. There really is almost nothing that gets done without it. And with nearly all mobile phones giving Internet capability to the individual right in the palm of the hand, it truly is hard to fathom that there once was a time without the World Wide Web at the touch of the fingertip.

The Internet has become such an entrenched part of our daily lives, it’s components have even become a part of our lexicon, with site names becoming verbiage – Google, YouTube, Wiki, and Facebook, to name a few. But as with all things, it’s vital to remember where such things come from, to trace the roots. As an MBA candidate, it’s important to see the evolution of inspiration, the benchmarks that led to what we understand to be the Internet today. It’s an opportunity to see where the World Wide Web came from that can lead the MBA candidate to unveil the possibilities of tomorrow. So the following infographic provides a brief history of the Internet, if only to whet your appetite for knowledge.

Post written by Siarhei Karotki on June 7th, 2010. Infographic by Source.

HTML5:

HTML5 is currently being developed as the next major revision of HTML (HyperText Markup Language), the core markup language of the World Wide Web. HTML5 is the proposed next standard for HTML 4.01, XHTML 1.0 and DOM Level 2 HTML. It aims to reduce the need for proprietary plug-in-based rich internet application (RIA) technologies such as Adobe Flash and Microsoft Silverlight. In common usage, HTML5 may also refer to the additional use of CSS3, as both technologies are under development in parallel. See the colourful infographic called “WTF is HTML5?”created by Focus.com.

W3C Standardization Process:

The Web Hypertext Application Technology Working Group (WHATWG) started work on the specification in June 2004 under the name Web Applications 1.0. As of March 2010, the specification is in the Draft Standard state at the WHATWG, and in Working Draft state at the W3C. Ian Hickson of Google, Inc. is the editor of HTML5.

The HTML5 specification was adopted as the starting point of the work of the new HTML working group of the World Wide Web Consortium (W3C) in 2007. This working group published the First Public Working Draft of the specification on January 22, 2008. The specification is an ongoing work, and is expected to remain so for many years, although parts of HTML5 are going to be finished and implemented in browsers before the whole specification reaches final Recommendation status.

According to the W3C timetable, it is estimated that HTML5 will reach W3C Recommendation by late 2010. However, the First Public Working Draft estimate was missed by 8 months, and Last Call and Candidate Recommendation were expected to be reached in 2008, but as of May 2010 HTML5 is still at Working Draft stage in the W3C. HTML5 has been at Last Call in the WHATWG since October 2009. Ian Hickson, editor of the HTML5 specification, expects the specification to reach the W3C Candidate Recommendation stage during 2012, and W3C Recommendation in the year 2012 or later.

Markup

HTML5 introduces a number of new elements and attributes that reflect typical usage on modern websites. Some of them are semantic replacements for common uses of generic block (

This infographic was designed by Unbounce.com

The Noob Guide to Online Marketing is a 6-month plan for non-marketers to use as a reference guide to succeed in online marketing and was based on information and an article from Oli Gardner on SEOMOZ.org

“Get me to page 1 of Google, while emailing our customers a bi-weekly newsletter, engaging influencers on Twitter, maintaining a captive Facebook audience, capturing new leads, and putting out 3 blog posts a week.” Harsh? Yes. Familiar? Definitely.
    •    Part 1 is a cogged wheel showing 50 tasks broken down by discipline. If you print it out you can tear off each cog or mark the little check boxes as you complete each task.
    •    Part 2 is a six month course to teach you how to become an internet marketer whether you’ve done it before or not. Compress the timeline if you’re a workaholic. It also contains a traffic timeline showing the effect certain actions will have on your inbound traffic growth.

Click infographic to enlarge.

This infographic comes from KissMetrics.com.

The infographic shows what webmasters can do to survive website downtime (which is pretty timely after the big Dreamhost downtime event a few weeks ago). Upon submitting this infographic, the folks at Kiss Metrics had the following to say:
Let’s be honest. Website downtime can infuriate us. And according to some, downtime can do much worse. It can affect user confidence, loyalty and ultimately eat into your bottom line. How can we dodge the fail whale? While we answer it, we might also engage in a bit of swashbuckling.

This infographic comes to us from Go-Gulf.com and covers a very important topic: SEO.

SEO is a pretty complex method of getting websites to rank better in search engines like Google. There have been a lot of great SEO infographics like the Google PageRank Infographic and more. This infographic does a good job of explaining to webmasters exactly why they shouldn’t ignore SEO when building websites. The infographic doesn’t explain SEO, as that’s pretty tricky to explain and everyone has their own methods of going about it. It instead explains why it’s such an important piece of online marketing to focus on as search engines continue to be the channel of choice for those seeking goods and services online.

The infographic has a very eye catching design and a lot of great facts. I have 1 small complaint about the infographic which can easily be argued as a personal preference: the background and sticky notes have nothing to do with SEO, so why use them? I love when infographics use a lot of textures and the sticky note style to separate information, but sometimes it’s only used to separate information and has nothing to do with the basic theme of the infographic. Since the sticky notes don’t tie into the topic, I’m not sure why they were chosen for this design? In my opinion, infographics should only include the elements that are necessary, and sticky notes aren’t necessary in this. Of course, it is great to look at, so again, this is my personal preference and I doubt many people would bring the same concerns to the table.

This infographic comes to us from ZippyCart.com, which touts itself as the Internet’s leading e-commerce software review website. While this infographic doesn’t 100% have to do with e-commerce, ZippyCart does have an audience for it, as many merchants want to know how to improve their SEO to rank better in search engines. While there are many factors that go into SEO, most optimizers target Google, and to target Google is to target the idea that created the search engine: PageRank. As the infographic states:

PageRank is a 0-10 score assigned by Google that rates the popularity of an indexed web page based on the number and type of external links pointing to that page.

While that may sound complicated, this infographic does a wonderful job of simplifying the entire thing, by comparing PageRank to a high school popularity contest like running for prom king. Once you understand that this is what the infographic is about, it’s rather easy to navigate through it and learn all of the intricacies of Google’s infamous PageRank score. The infographic shows that links from certain websites mean more than others, just like votes from certain members of the student body will mean more than votes from the less popular crowd of burn outs and band nerds (I was a band nerd, so I can say that).

This infographic has gotten a great deal of love since its creation, and many out there have cut off the bottom to try and pass this off as their own creation. Because of this, I suggest that anyone thinking of creating an infographic think hard about where they place their company logo. When you place a logo where people can cut it off, it harms your chances of getting the credit you deserve for creating a killer infographic!

Reposted from Info Show Case

This infographic, created by kgbpeople.com tells the sordid tale of cyber crime. Sure, you’ve received the occasional scam email every now and then (well, to be more accurate, you  probably receive one everyday), but have you ever stopped to think about just how many of the things are sent daily. It may come as no surprise to you that a mammoth 75 million scam emails are sent every single day, with 2,000 new victims created per day. Yes, believe it or not, there are people who actually mail money to Nigeria everyday in the hope that they’ll get a chest of gold out of an ancient Goonies-type cave or some other made-up location with hidden treasure that’s just waiting to be unearthed by a Nigerian prince and his American business partner (read: person ignorant enough to believe in anything).

The somewhat sad part of cyber crime is that 25% of all cases remain unsolved. Here’s another stat that will send shockwaves deep into your cyber-crime plagued soul. 73% of Americans have experienced some form of cyber crime. You know what that means: if you’re an American and you’re reading this, you’ve probably already been a victim. Now, let’s dig into some stats about the profiles of the hackers perpetrating these crimes. 66% are American, 10.5% are British, and 7.5% are Nigerian. Now, at first blush, you might be inclined to generalize based on those numbers that the percentage of people in Nigeria who hack and scam is inordinately high. But, when you consider that Nigeria has a population of 154 million compared to Britian’s 61 million, you realize that it’s not inordinately high at all and that there are actually more hackers per capita in the U.K. then there are in Nigeria.

 

 

Online marketing has two goals: engage and convert. The social side of the Internet encourages engagement, the search side focuses more on user intent and ultimately conversion of that intent into a sale. The many elements of an online presence can build on each and can work together for a business. The process is best done in an environment with more control rather

than less. Because of the changing nature of the Internet, a SMBs marketing investment should always reinforce and strengthen the elements over which they have the most ownership. Can a business get by without a website by using only social media? It may be possible, but it fails to recognize that a SMBs presence on other's sites can change or disappear

through no fault of their own. Like any investment, the more control the SMB has, the better it will serve the company interests. The services in the outer rings of this graphic should be used to reinforce those services of the inner rings where they can best nurture a business's marketing investment. If you think of these tools as investment, all equity should reinforce and build on the core.

Business Name, Phone #, & Domain Name A business name, a phone number and a domain that NEVER change are at the core of a SMBs online identity. Name, phone and domain; these elements are the glue that allows for both branding, and for the value of that branding to come back to the business. Pick them well and make every effort to retain them forever. All Usernames & Passwords All too frequently, SMBs neglect to manage the very keys to access the equity that they create across the Internet. Misplace them and entrance is barred. It seems self evident, yet frequently forgotten: Keep track of all your passwords in a secure manner. If using an outside service make access to the user names/pwds a key part of the service agreement. Website Provides a focal point for links, and is the key to conversion. Managing this central online presence allows the SMB to control the message. In Addition, having this central presence allows for the gathering of meaningful metrics to enable changes in content or site design to enable visitors to locate relevant information more efficiently. It also provides a platform to gather email addresses and other key pieces of information about the business's customers.
N.A.P. The acronym for Name, Address and Phone number. The whole of the local ecosystem uses these basic identifiers to keep track of the business listing and identity. Changing them, for whatever reason, risks confusing the many directories and search engines that are tracking the specific business location. It ultimately risks confusing the customer as well. Testimonials Are a time-honored way of engaging a customer in the activities of a business. Repurposing this content online on the SMB website adds credibility and provides recognition to customers. Seed N.A.P. At the top of the local ecosystem in the US is a small number of list management companies, InfoGROUP, Localeze & Axciom, that provide baseline and enhanced data to nearly every directory, search engine, check in and social place service on the internet. Seeding the right information to these upstream data providers is critical for achieving an accurate representation of your business across the local ecosystem. Email & Client List Email is a preferred communication tool and is a proven way to stay in touch with prospects and customers. It is low cost but high touch and provides a personal way of marketing to them. This information should be meticulously backed up and preserved offline regardless of where the SMB's basic email function takes place. Claim Directory Listings The Local Ecosystem is a fragmented place. Being sure that an SMB listing is accurate at the most prominent directories allows the business to leverage the top notch SEO of the directory for additional exposure and reinforces the prominence of the SMB listing in Google. Directories Local is still a fragmented environment with new and older directory based services offering more social elements like reviews, check-ins and deals to retain and attract readers. The SMBs presence there captures some eyeballs and also reinforces your presence elsewhere on the web. Places The major search engines view the SMB Place page as search engine property, not the property of the business. Google, for example, will surface any information about the business on the Places Page that Google thinks is relevant to the searcher (i.e. a competing businesses). The SMB needs to enhance this content with the understanding that the reader should be encouraged to call, come to their location or visit their website. Only then do they become the SMB's customer and not Google's reader. Citations & Links These are effectively the votes upon which the search engines decide the prominence and rank of a business. They are the key element in any long -term marketing program to increase the visibility of the business's website and blog. If a URL or phone number changes, the equity value of citations and links can be dissipated.		Blog A platform to set the record straight and establish authority is a key to proactive reputation management. A blog should be located at the same location as the domain. Building a blog on a third party platform, while easy, builds link equity for the 3rd party and not the SMB. Blog entries allow the SMB to build out relevant content to attract links, but more importantly encourages the community and the conversation to take place close to home. Blog Comments Blog readers can enhance and improve on your content. These comments can expand the depth and engagement of the blog writing. Blog commenter's take ownership in helping convey key messages. Owner Review Responses The way in which the SMB responds to reviews, particularly negative reviews, can either build or destroy online equity. It is important for the SMB to remember that their response is for future prospects as much as it is for the current, perhaps angry, customer. Claim Social ID's & Brand Even if a business does not have time to actively manage the many social sites, the SMB should minimally claim their brand to prevent squatting. Reviews Have both search and social elements. They are often a search ranking factor and provide credibility for the business at an important juncture in the consumer purchase cycle. Reviews also allow existing clients to engage on behalf of the business by highlighting the business's positives, but they are persistent and outside an SMBs direct control. Check In Services A social tool that can increase visitor loyalty and provide a direct way of communicating offers and deals. Business to Business Social Web Are a great place to build business relationships and perception of expertise. But like any social site, change can lead to loss of control and loss of equity. Don't put all of your eggs in the social basket. Social Web Can be used to engage both existing and new clients, build relationships and provide exposure. It is an opportunity to instill confidence and trust. Like MySpace and AOL, these properties can change course or go away. The SMB then looses not only control, but also any equity developed. The Social Web is best used to bring clients back to the SMB site or blog. Events, Facebook Ads, Daily Deals / Coupons, Ad Words, Boost, Tags Can be used to highlight a business to drive engagement, traffic and conversions. They can compliment search and social efforts by exposing your short -term promotions and longer term marketing efforts to new audiences.

 

Content: Mike Blumenthal - Blumenthals.com  |  Design: Mike Robertson - marvinjdesign.com

Reposted from www.testking.com

Originally Posted by Andy Crofford on December 12, 2010 on Testking

It is hard to believe that only 20 years ago there were less than 500 .com domain names registered. What is even harder to believe is the number of registered .coms has grown close to 100,000,000. If only I could go back in time and register some high value domain names…Enjoy this infographic that displays some pretty fascinating information about domain names.

Reposted from sixrevisions.

Font and color choices in a website say certain things about the owner of the site. Though colors and symbols may have different meanings in other cultures, this only reaffirms the notion that design choices do affect the perception of the user, which in turn affects the message attempting to be conveyed.

Here is an infographic that delves into the meanings of fonts and colors in the context of web design.

Reposted from infographicsshowcase.com

Just how massive is Google (in real terms) you ask? More specifically, how many pages are in its index?  That is the question this aesthetically pleasing infographic attempts to answer. Even though the precise number of pages in Google’s index is a closely-guarded secret, this graphic relies on math to make an educated guess at the exact number.  And that number is..(drumroll please) 40 billion.

That’s quite a lot of pages if I do say so. Google is 1,600 times the size of what it was when it began.  According to the graphic, if you were some insane loon who felt the need to display all of Google’s indexed sites on a single monitor, the screen would have to be 6 million miles from corner to corner.  So, get cracking.  It should only take you about 150 years to build such a monitor.

The graphic covers many other aspects of Google besides its index, such as gmail, youtube (which it acquired in 2006), the business side of Google, and other “stuff” (ie. random facts).  Among the fascinating tidbits, gmail’s current storage allowance is equivalent to 1.74 billion full audio CDs. Another intriguing piece of info: because there are 1.5 billion images in Google, you would need 112 million floppy disks if you wanted to store them all.  Now, here’s where its gets scary (but the good kind of scary).  Google hopes to  index about 100 petabytes of information in the near future, which is equal to half of all printed material in human history.

Reposted from Mashable. Article by Jolie O'Dell.

It was quite in vogue last year to be incensed over the privacy-related misdeeds of a certain monolithic social network, but let’s be honest — did anyone ever read the privacy policy to begin with? How about the Terms of Service?

Most of us eagerly (or irritatedly) scroll through the miles of legalese and click on the “I Agree — Sign Me Up!” button without reading a single word of what we’re agreeing to. Most of the time, there are no negative consequences, but every now and then, not knowing what you’re getting into can end up biting you.

The website or app you’re signing up for could simply be tracking your clicks for their own internal measurement tools, but it could also be gathering data to sell to marketers and advertisers. It could be selling your contact information to a third party, as well.

So why don’t more privacy-craving consumers read the privacy policies of the apps they use?

The overwhelming answer is they’re just too long. The longest privacy policies among the top 1,000 websites would take around 45 minutes to read. The average policy takes around 10 minutes to read.

And while most of the websites (72%, in fact) allow users to opt out of tracking mechanisms, around 40% require their users to take a few extra clicks to the Network Advertising Initiative’s website to opt out.

What do you think: Should privacy policies and terms of service be short and sweet enough for users to actually read them, or do you think that would increase tracking opt-outs enough that it would hurt the companies in question?

This infographic was created by SelectOut, an ad-tracking opt-out initiative, with data collected from the top 1,000 websites as per Quantcast.

Lead image courtesy of iStockphoto, Russ Duparcq

Reposted from Mashable. Article by Jolie O'Dell.

Remember when newspapers were king? How about the golden years of radio? Or when carrier pigeons ruled the roost? These content vessels often seem like bygone relics of a simpler time.

In a charmingly illustrated infographic, we peruse the history of content, from cave paintings to the digital era’s Flipboard. A lot has happened in the time between town criers and the Kindle, but our creation and consumption of news-related content has remained a constant factor for most cultures throughout human history.

As the newspaper industry undergoes violent changes, and more and more publications optimize for modern form factors, we wonder what format content will appear in next.

Have a look at this infographic, which was created by digital marketer Philip Sheldrake and illustrator Nic Hinton, and let us know what you think the future of content holds.

Reposted from Mashable. Article by Josh Catone.

The Internet is a big place. How big? Try gigantic. The infographic above, from the folks at Focus, attempts to visually represent some of the mind-boggling numbers that defined the Internet circa 2010 — the result is certainly pretty, but still not very easy to wrap your head around.

How, for example, does one simply imagine the 2 billion videos being watched on YouTube each and every day? How is it possible that 35 hours of video can be uploaded to the site every minute? What do 36 billion photos look like? Ask Facebook; that’s how many photos are uploaded to the site each year. (More than seven times as many have been uploaded to Flickr in that site’s entire existence, by the way.)

These numbers aren’t necessarily easier to comprehend in infographic form (107 trillion e-mails?!), but they’re definitely easier to take in. If you’re not a visual learner, however, the graphic seems to be mostly based on a post earlier this month from the Royal Pingdom blog, which lists all those stats in plain text.

Reposted from infographicsshowcase.com

Ever wanted the lowdown on cloud computing stats? This graphic by Cloud Hype Market provides just that.  And what you learn by reading the graphic may shock you. You see, in the next few years, cloud computing will expand greatly.  So greatly in fact that cloud computing expenses will account for 25% of all IT department expenditure by 2012. According the graphic, most people agree that using the cloud has done the following:

• alleviated internal resource pressures
• reduced the cost of infrastructure
• decreased IT performance challenges
• improved end-user experience
• simplified the IT managment process
• improved user’s self-worth

Here’s in interesting stat for you. There are 50 million servers in the world today, and Google owns 2% of them. In time, that 2% may be 20%, and decades from now, perhaps 60% or higher.  Now, who are the principal “actors” of the cloud, as the graphic puts it? 4 companies have the most marketshare.  They are Zoho.com, Google, Rackspace, and Microsoft 365.  All of these services host mission critical apps like email and other services.

The bottom of the graphic is filled with some interesting stats. Did you know that 56% of Internet users use email services like gmail, yahoomail, and hotmail. We would have thought that it would be higher. 34% store personal photos online.  We thought that stat would have been lower. 5% pay to store files online and 5% pay to backup their hardrive online. We all sense they are only going to go higher.

Reported from infographicsshowcase.com

Ok, this graphic isn’t actually about the entire history of online video: it only covers the past five years.

The graph first points out that 69% of Internet users download or watch video online. 61% watch movies and TV shows, and 23% download videos. The graphic then goes on to present facts that take no one by surprise. 18-29 year-olds are the heaviest consumers of Internet video. Now, here’s the all important fact.  And bad fact if you hoped that video sharing websites were going to make money. Only 4% of users pay to watch content online. Back 2007, that number, surprisingly was higher, as 7% did.

One of the intriguing stats of the graphic is the fact that 1 in 5 adults who watch online video also upload it.  That number is a bit higher than we would have expected.

Pew Internet has updated its data on how different generations are using the Internet for 2010, and the results clearly show that the older generations are catching up with younger Internet users, even surpassing them in some online activities.

The Milliennials – those ages 18 to 33 – are more likely to engage in many online activities than older generations, namely social networking, using online classifieds, instant messaging, playing online games, listening to music, participating in virtual worlds and reading blogs.

Users ages 34 to 45, or the Gen X, however, are more likely than Millennials to visit government websites or get their financial information online.

Compared to last year’s report, most of the activities Pew Internet has covered in its report have increased in popularity in all age groups, especially social networking, which is hardly surprising given Facebook’s stellar growth to 500 million users and beyond. Interestingly enough, blogging is not one of them, as only half as many online teens blog compared to 2006, while users ages 18 to 33 also blog less than before. Blogging did see a slight uptick among older generations (ages 33 and up), but still accounts for a relatively small number of total users.

Overall, virtual worlds and blogging aren’t very popular in any age group, which probably indicates that tools such as Facebook and Twitter – which also enables users to express themselves online – have substituted blogging for many users. E-mail, on the other hand, has become nearly ubiquitous, even among adults ages 74 or over.

To get the results, Pew Internet surveyed a sample of 2,252 U.S. adults, ages 18 and older between April 29 and May 30, 2010, while the data for teens between 12 and 17 (not included in the graphic) dates back to a survey of 800 teens, conducted June through September 2009. Check out the graphic from the report below.

 

Images courtesy of biscotte, Flickr, Pew Internet

2010 SEO Industry Survey Results, Infographic & Surprising Trends

Earlier this year SEOMOZ asked the community to take our SEO Industry Survey. SEOMOZ had originally hoped to get at least 3,000 responses and were completely blown away when over 10,000 people ended up taking the survey!

SEOMOZ survey's goal was to gather information about SEO in 2010 and share it publicly. They asked questions around:
    •    Who are the people in the SEO community?
    •    How do they learn about SEO and sharpen their skills?
    •    How are companies embracing search marketing?
    •    Which tools and tactics do people in the industry use to support their SEO and social media efforts?

After some detailed number crunching by Will Critchlow from Distilled, SEOMOZ is able to present the results from the data.

Get the 2010 Industry Results Here

Some of the cool things you'll see include:
    •    What percent of SEOs say they buy links, report spam and how many overlap?
    •    Salary ranges across countries, experience levels and job descriptions
    •    Demographics of SEO - we might need to work on our male/female ratio
    •    and lots more - just go read it!

SEOMOZ also created a spiffy infographic to help visualize the survey results:

Thanks to the guys over at JESS3. There have been quite a few different versions of this, but here is the final product, up to date as of August 2010:

Original article by Brad McCarty on August 19th, 2010

Net neutrality has taken up a lot of headline space over the last two weeks. There was the Goggle and Verizon thing, and then something happened with the FCC and some Congress members, and the French  may have been involved somehow... Admit it, your eyes are glazing over aren't they? Yes, it's true, net neutrality sometimes isn't the easiest thing to wrap your head around. But the artistic folks at Online MBA Programs are here to help with 15 facts you may not have known about what neutrality on the Internet actually means.

Live support is now available through your website.

Users can now speak with you directly through a chat window if they need to know something about your services or products. In many cases this is a case of making the sale or loosing it.

This is a great feature, especially if your products or services are complex in nature and in many instances it could be 1 question relating to a comparison of 2 products. A sale can be made on the spot if an adequate real-time answer is provided for the user.

Try the live support feature at one of our newly launched websites: www.thebusinesscardshop.com.au or by clicking the "need a business card" link at the top right of you browser and look for the Live Support panel at the bottom right of the home page.

Other real-time contact methods available from macdaddy:

Call me, where users place their phone number in a field on your site and through the internet a call is made- to the user from you... once you pick up you are talking to the user directly. If you have VOIP this feature can really make a big difference to your monthly phone bill.

Skype calls, again through your website, however the call is made by the user from their Skype client.

Today, its easy to connect and stay in touch with your customers through the Internet and at a fraction of the cost the you may be paying now.

macdaddy can implement a range of solutions that open up the communication channels with your customers.

The macdaddy developed Content Management System; copilot [CMS] is an Internet based application that provides our clients with the tools to manage their content on the web.

Much of the demand in terms of functionality has come from the business sector and in particular e-commerce, however more and more development is being done to integrate social networking features to drive traffic and extend the user experience.

It is macdaddy's mission to innovate, build upon and maintain copilot [CMS] so that we remain a driving force in Web Content Management.

This blog is dedicated to the ongoing development of copilot [CMS] and as such we will be posting articles here that are related to the modules and features of the application in a quest to gain feedback, insights and ideas from our clients, the industry and public at large.

We invite anyone with an interest in content and communications managment to participate in this thread as we unfold the posibilities and virtues of copilot [CMS].

The following is a list of modules in copilot [CMS]:

• Content (pages/menu management)
• Comments
• Events & Calendar
• News/Blog (RSS)
• E-shop (shopping cart)
• Newsletter (email marketing tool & subscription)
• Media (rich media file manager)
• Administration (key words, titles etc)
• Live support

The landing page of copilot [CMS] is a summary console displaying a number of widgets including a statistical data from google analytics.

All other copilot [CMS] modules can be accessed from the header or global menu.

The help menu on the right is a handy resource for administrators to check up on procedures when using the system. copilot [CMS] help has been developed over time using the Media Wiki engine.