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Email FAQ

How do I setup my email account ?

• In Outlook

• In Outlook Express

• In Thunderbird

I am receiving mail but I cannot send mail ?

I can send mail but I cannot receive mail ?

How do I accces my mail via the web ?

What is a POP account ?

What is a IMAP account ?

What is an outgoing server or SMTP server ?

What is macdaddy doing to reduce SPAM and virus attacks ?

How do I setup my email account ?

 To Set Up Your E-mail Account in Microsoft Outlook

1. In Microsoft Outlook, select Tools > E-mail Accounts.

2. On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next.

3. For your server type, select "POP3" and click Next.

4. On the Internet E-mail Settings (POP3) window,
enter your information as follows:
Enter your first and last name.

E-mail Address

Enter your e-mail address.

User Name

Enter your e-mail address, again.

Password

Enter the password macdaddy gave you for your e-mail account.

Incoming mail server (POP3)

Your incoming server is mail.yourdomain.com or.com.au
macdaddy will have provided this to you.

Outgoing mail server (SMTP)

Enter the outgoing mail server address that your ISP has provided you. eg Telstra, dodo etc.
example mail.bigpond.com

5. Click Next.

To Set Up Your E-mail Account in Microsoft Outlook Express

Start Outlook Express, and on the Tools menu, click Accounts.

Click Add, and then click Mail to open the Internet Connection Wizard.

On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e-mail from you, and then click Next.

Most people use their full name, but you can use any name—even a nickname—that people will recognize.

On the Internet E-mail Address page, type your e-mail address, and then click Next.

On the E-mail Server Names page, fill in the information then click Next.

On the Internet Mail Logon page, type your account name and password.

Click Next, and then click Finish. You're ready to send your first e-mail!

To Set Up Your E-mail Account in Thunderbird

1.Start Thunderbird

2.Click on 'Tools', then click on 'Account Settings'.
A new window will pop up.

3.Click on 'Edit' in the new window, and click on 'Mail and Newsgroup Account Settings'.

4.Click on 'Outgoing Server(SMTP)' in the list.

5.Enter 'mail.bigpond.com' in the 'Outgoing Server' field, and make sure the 'Port' field has '25' in it.
*note - if you are not using Telstra as your 'ISP'(internet access), you will need to use your ISP's outgoing email server.

6.Click on 'Add Account' towards the bottom of that window on the left hand side.
An 'Account Wizard' window will pop up that says 'New Account Setup.'

7.Select 'Email Account', as the type of account you would like to create, then click on 'Next'.

8.Fill out the 'Your Name' field with your name, and your email address in the appropriate field. Click 'Next' when you have filled in the fields.

9.Select 'POP' as the type of incoming email server you are using. In the 'Incoming Server' field, put in the address we provided you , typically
“mail.yourdomain.com,au'.
Click 'Next'.

10.In the field 'Incomming User Name' and 'Outgoing User Name', put in your username (this is your entire email address eg yournamet@yourdomain.com.au.
Click 'Next'

11.In the field 'Account Name', enter the name you wish. The default name is fine.

12.You should now be at a 'Congratulations' Screen.
Verify all of the information,
click 'Finish'.

13.To activate the Junk Mail filter included in Thunderbird,
select Tools.
select Junk Mail Controls, and then click on the 'Adaptive Filters' tab
select 'Enable adaptive junk mail detection'

You are now ready to start using email with Thunderbird.

I am receiving mail but I cannot send mail ?

Firstly check that you have the correct address for your Outgoing mail server
This is provided by your ISP internet service provider eg, Telstra , unwired. dodo

I can send mail but I cannot receive mail ?

Firstly check that you have the correct address for your imcoming mail server
This is provided by macdaddy and is typically mail.yourdonainname.com.au or mail.yourdomainname.com

How do I acccess my mail via the web ?

All email accounts hosted by macdaddy can be accessed anywhere in the world via our webmail system squirel mail. simply type
webmail.yourdomainname.com.au or .com into your preferred web browser eg Firefox , Explorer etc.
(there is no www at the beginning of this address).

This will bring up a panel for you to enter your login and password.
This is the same log and password used to set up your email account.

What is a POP account ?

"POP" is pretty simple ... that's an acronym for "Post Office Protocol". A communications "protocol" is just the language used between your email program, a POP client, and your ISP's mail, or POP, server. "3" is even more boring. This is version 3 of the POP protocol. It underwent a few revisions before it became what it is today. 

What is a IMAP account ?

The Internet Message Access Protocol (commonly known as IMAP or IMAP4, and previously called Internet Mail Access Protocol, Interactive Mail Access Protocol is an application layer Internet protocol that allows a local client to access e-mail on a remote server. 

 

What is an outgoing server or SMTP server?

Sending mail uses a different protocol, SMTP, which stands for Simple Mail Transfer Protocol

What is macdaddy doing to reduce SPAM and virus attacks ?

macdaddy employs powerful anti virus and anti spam filter on our servers. Unfortunately we cannot prevent all SPAM and Virus’s reaching your mailbox .We recommend the use of anti- SPAM and anti-VIRUS software on your computer. Along with use of filters in your chosen email software.